ASPION G-log – FAQ & Support

In the FAQs you will find answers to your questions about the shock sensor, the ASPION G-Log App and PC software as well as about installation and transport. The FAQs are listed by category. Click on the category and the + sign to get the respective questions and answers or contact our support if you have any problems.

For fast error analysis please use the ASPION Support Info Tool. Simply download and run it. The generated analysis file "LogFiles.zip" will be saved on your desktop. Send us the file "LogFiles.zip" by e-mail to support@aspion.de. This enables us to quickly identify the cause of the error and provide you with immediate assistance.

General: Finding the right settings

Sensors and card readers

ASPION G-Log data loggers - all types

USB card reader (NFC)

ASPION G-Log App for Smartphones

PC-Software ASPION G-Log Manager

ASPION Support Info Tool

For quick and easy error analysis, our support team uses the ASPION Support Info Tool. Please follow the steps below:

  1. Search „ASPION“ in the Windows start menu.
  2. Select the „ASPION Support Info Tool“ app and execute it.
  3. The „LogFiles.ZIP“ is created and saved on your Desktop.
  4. Send this file together with the error description to support@aspion.de.
Support_Info_Tool

Support

If you have any questions or problems, our support team will be happy to help you:

Phone: +49 721 85149-128

support@aspion.de